Intelligence and insights curated around the topic of "ai voice agent".
A buyer's guide to ServiceTitan's built-in AI Virtual Agent for HVAC emergency dispatch. Real deployment numbers from four published customer stories, honest limits, and a clear-eyed framework for deciding whether the native option fits your operation or you need a dedicated provider.
Read AccessBill Joplin's Air Conditioning in McKinney, Texas deployed ServiceTitan's AI Virtual Agent 'Karen' in January 2026. By April, their published numbers were 1,361 calls handled, 90%+ ending in booked jobs, 72% completed without any human touching the call. Here is what those numbers mean for operators evaluating the same move.
Read AccessAir One Heating deployed ServiceTitan's AI Virtual Agent 'Jenny' for after-hours calls. Owner Rocky Lozano told ServiceTitan: 'The people calling in sound more robotic than the actual AI agent.' Here is what their public deployment shows.
Read AccessNo spam. Only high-signal AI dispatch.