AI for HVAC•8 min read
1,361 Calls, 72% Booked With Zero Human Help: A Texas HVAC Shop's AI Voice Agent Numbers
Bill Joplin's Air Conditioning in McKinney, Texas deployed ServiceTitan's AI Virtual Agent 'Karen' in January 2026. By April, their published numbers were 1,361 calls handled, 90%+ ending in booked jobs, 72% completed without any human touching the call. Here is what those numbers mean for operators evaluating the same move.
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